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Responsibilities |
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· Advanced Technical Support & Incident Leadership: - Provide Level 3 support for complex issues in card and payment systems (e.g., transaction failures, system outages, integration errors). - Lead root cause analysis (RCA) for critical incidents, implement permanent fixes, and refine preventive measures. - Mentor junior support staff and oversee incident resolution to meet SLAs and minimize business impact. · System Optimization & Governance: - Monitor and optimize performance of card management systems (e.g., TSYS, VisionPLUS), payment gateways, and digital wallets using tools like Splunk, Dynatrace, or New Relic. - Design and implement automation for repetitive tasks (e.g., reconciliation, alerting) to enhance operational efficiency. - Manage upgrades, patches, and lifecycle management of payment applications in alignment with ITIL processes.
· Compliance & Risk Management: - Ensure systems comply with PCI-DSS, GDPR, PSD2, and other regulatory/industry standards. - Lead audits, vulnerability assessments, and remediation activities for card and payment platforms. - Implement security controls (e.g., tokenization, encryption) to mitigate fraud and data breach risks. · Strategic Collaboration & Stakeholder Management: - Partner with business units (e.g., card operations, risk management), vendors, and development teams to drive system enhancements and process improvements. - Translate business requirements into technical solutions, ensuring alignment with enterprise architecture and security policies. - Document technical workflows, governance protocols, and disaster recovery plans for critical systems. · Innovation & Continuous Improvement: - Stay ahead of industry trends (e.g., contactless payments, Open Banking APIs, blockchain) and propose technology upgrades. - Drive adoption of DevOps practices, cloud migration (AWS/Azure), and CI/CD pipelines for payment systems |
Company OverviewProz Technologies (PROZTEC) is a Qatar based fast growing IT consultancy company, offering enterprise solution, professional services and specialized support to domain of IT business needs.We are committed to providing comprehensive s... Read More
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