Position Summary:
The Technical Support Engineer will be responsible for providing technical assistance, troubleshooting, and system support to end users across various platforms. The role involves diagnosing and resolving hardware, software, and network-related issues while ensuring minimal downtime and high customer satisfaction.
Key Responsibilities:
Provide technical support and troubleshooting for computers, mobile devices, IoT equipment, and CCTV systems.
Identify root causes of issues and implement effective, long-term solutions.
Install, configure, and maintain software applications and operating systems.
Ensure systems are secured and compliant with cybersecurity best practices.
Support users in understanding and adopting new applications or system upgrades.
Collaborate with IT and network teams to maintain optimal system performance and security.
Maintain detailed documentation of issues, resolutions, and preventive measures.
Monitor endpoint security systems and respond to potential cyber threats.
Required Skills and Competencies:
Strong analytical and problem-solving abilities.
Proficiency in multiple operating systems (Windows, macOS, Linux, Android, iOS).
Familiarity with endpoint protection tools and cybersecurity protocols.
Knowledge of IoT devices, network configurations, and CCTV systems.
Excellent communication and customer service skills.
Ability to work independently and manage multiple priorities.
Qualifications and Certifications:
Minimum 5+ years of experience in Technical Support or IT Helpdesk roles.
Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
Certifications: Microsoft MCP, CompTIA A+, CompTIA N+, Azure Fundamentals, Microsoft 365 Administration (or equivalent).
Company OverviewProz Technologies (PROZTEC) is a Qatar based fast growing IT consultancy company, offering enterprise solution, professional services and specialized support to domain of IT business needs.We are committed to providing comprehensive s... Read More
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